GXBank’s Commitment to Treating Customer Fairly

At GXBank, we are driven by our love for our people, our bank, and our community. We are committed to building long-term, mutually beneficial relationships with our customers, and to creating a positive impact in their lives.

We believe that treating our customers fairly is not just a commitment, but a fundamental part of who we are. It is a reflection of our curious nature, our relentless pursuit to raise our game, and our courage to do what is right for our customers.

This charter outlines our pledge to embed fair treatment of customers into the very fabric of our organisation:

With Cinta, we will:
● Preserve the confidentiality of our customers' information and always prioritise their financial well-being.
● Train our staff to deliver quality advice and recommendations that genuinely meet our customers' needs.
● Listen to our customers' feedback with open hearts and use it to continuously improve our services.

With Curiosity, we will:
● Continually seek to understand our customers' unique financial circumstances and provide suitable products and services.
● Ensure that our terms and conditions are clear, transparent, and easy to understand, empowering our customers to make informed decisions.
● Stay up-to-date with industry best practices and innovate to provide fair, relevant, and timely information to our customers.

With Courage, we will:
● Have the integrity to conduct our sales, advertising, and marketing efforts in an ethical and transparent manner, never making false or exaggerated claims.
● Identify and address any actual or potential conflicts of interest that may arise, putting our customers' interests first.
● Align our staff remuneration practices with the desired outcomes for fair treatment of customers, ensuring that our actions are guided by the right motivations.

We are committed to embedding fairness into every aspect of our operations, and to building a legacy of trust, transparency, and positive impact.



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