Malware (short for malicious software) is any software that lets scammers take over your phone without you knowing. It can hide in fake apps, unsafe downloads, or links from unknown sources.

• Steal your money: It allows scammers to gain unauthorised access to your mobile banking, to wipe out your account balance, and steal your personal information: It can steal your passwords, personal details, and banking info that may lead to identity theft.
• Privacy risk: It can read your messages, and track what you type or tap.
• Hack your Whatsapp: It allows scammers to send messages to your contacts, tricking your family and friends to send money to accounts controlled by scammers.
• Crash your device : It can slow down your phone with pop-ups, or your device becomes unusable until you remove the SIM card to restart. 

• Use a trusted antivirus app.
• Keep your phone updated with the latest Android or iOS settings - they often include important security fixes.
• Avoid unknown links or downloads - especially from unknown senders claiming to sell goods; services; or offer job or investment opportunities.
• Check app permissions - if an app asks for permissions it doesn’t need i.e., camera, contacts, messages, it is a red flag.
• Don’t root your device - rooting makes your device vulnerable.
• Only download apps from official app stores ie: App Store, Google Play Store.

Accessibility settings make phones easier to use, especially for people with disabilities. Features like text-to-speech are designed to help with navigation. But scammers may abuse these settings to control your phone or secretly access your personal information.

The information that we collect is limited to the detection of malware activity and security threats to your banking app on your device. Any information collected is in line with the purposes in our Data Privacy Policy.

No. With scams involving malware on the rise, your security matters more than ever. That’s why this added protection is mandatory to safeguard your GXBank account.

Devices with strong built-in security are generally safer, but removing those protections can increase your risk. Here’s what you should know:

• Jailbreaking reduces protection. Removing Apple’s built-in restrictions allows unverified apps, which may contain malware.
• Regular updates are important. Apple patches security gaps quickly, but only if your iOS and apps are kept up to date.
• Phishing can still happen. Malicious links and fake websites can target any user. Always be cautious when clicking or sharing personal information.

Staying secure isn’t about the brand of your phone, it’s about how you use it.